Branch Banker (MLO)

PNC Bank•Crawfordsville, IN

12d•Onsite

About The Position

As a Branch Banker within PNC, you acquire and deepen the branch customer base through proactive sales and service activities. You manage the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners to grow their share of wallet, and positioning PNC solutions to drive revenue and loyalty. The role uses outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement to foster customer loyalty and identify appropriate solutions. You educate customers about ways to manage financial transactions using technology, tools, and resources; apply product and procedural knowledge to resolve customer problems; manage risk by following policies and procedures; and participate in efficient, accurate branch operations. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The position requires additional background checks as required by Consumer Financial Protection Bureau regulations. Candidates must demonstrate customer focus and effective risk management. An associate degree or equivalent and related experience or product knowledge are typical for this level; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every customer interaction to identify appropriate solutions.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays per year
9 occasional absence days per year, unless otherwise required by law
15 to 25 vacation days per year, depending on career level and years of service