Branch Banker (MLO)

PNC•Jeffersontown, KY

11d•Onsite

About The Position

The Branch Banker acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience by identifying ways to improve customers’ financial well-being. The role collaborates with ecosystem partners to grow customers’ share of wallet and positions PNC solutions to drive revenue and customer loyalty. The role drives sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. It delivers a full PNC conversation with each client interaction, uses ecosystem partnerships and community Centers of Influence to acquire and retain relationships, and educates customers on transaction options using technology and other resources. The Branch Banker applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures, and supports efficient and accurate branch operations.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may substitute for a degree.
Typically requires 3 or more years of experience.
Must demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No degree is listed as the education requirement.
No required certifications or language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on financial transaction options by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment, and identifying and avoiding potential losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service