Branch Banker (MLO)

PNC•Indianapolis, IN

6d•Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience in an inclusive workplace. This in-office role is responsible for acquiring and deepening the branch customer base through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing, and collaborating with ecosystem partners to grow customers’ share of wallet. The banker positions PNC solutions to generate revenue and strengthen customer loyalty. The role uses internal and outbound interactions—including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to conduct a defined sales process and elevate client loyalty. The banker delivers a full PNC conversation during every client interaction, leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships, and educates customers about ways to manage financial transactions using technology, tools, and resources. The position applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures and exercising sound judgment, and participates in accurate and efficient daily branch operations. PNC expects employees to focus on customer needs and satisfaction and to assess and manage risks in accordance with its Enterprise Risk Management Framework. Candidates must be prepared to meet applicable background-check requirements, including requirements for registered roles under relevant financial regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; in lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Meet applicable background-check requirements under Consumer Financial Protection Bureau regulations and, where applicable, Section 19 of the FDIA, the SAFE Act, and/or FINRA rules.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment, and applying heightened scrutiny to help avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays per year, depending on eligibility.
Nine occasional absence days per year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days per year depending on career level and eligibility.