Branch Manager I (MLO)

PNC•Louisville, KY

11d•Onsite

About The Position

The Branch Manager I leads all aspects of branch performance, driving revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being. The role creates a differentiated, easy banking experience across channels and collaborates with a broad range of ecosystem partners. It is accountable for risk management and compliance and builds a high-performing team through attracting, onboarding, coaching, and developing branch employees. The manager uses a branded sales process to meet sales targets and grow revenue by acquiring consumer and business households and expanding their share of wallet. Business banking results are driven primarily through business development and community involvement. The manager coaches consultative selling, supports customer financial well-being, and applies a foundational understanding of balance sheets and income statements. The role leads delivery of a differentiated customer experience, coaching employees to engage confidently in technology-enabled interactions and provide advice-oriented solutions. It guides problem resolution and connects customers with PNC resources to deliver a seamless omnichannel experience. The Branch Manager is responsible for the employee experience, including talent acquisition, retention, onboarding, coaching, development, and performance management. The manager models PNC values and supports an inclusive workplace. The role also manages operational, human capital, reputational, and business risks; uses sound judgment to mitigate sales-practice risk; and ensures compliance with regulatory guidelines and established policies and procedures. The position is described as in-office. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience; comparable combinations of education, job-specific certifications, and experience may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
For any registered role, employment is subject to applicable FDIA Section 19, SAFE Act, and/or FINRA requirements concerning certain criminal history.

Nice To Haves

Preferred skills: accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies: branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.
Foundational understanding of balance sheets and income statements.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Use a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition of consumer and business households and share-of-wallet growth.
Drive business banking results through business development and community involvement.
Coach consultative selling and support customer financial well-being.
Coach the team to deliver differentiated service through technology-enabled interactions, advice-oriented consultation, and effective problem resolution.
Connect customers with PNC resources to deliver a seamless omnichannel experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risk.
Use sound decision-making to mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.