Branch Manager I (MLO)
About The Position
At PNC, the Branch Manager I leads all aspects of branch performance at the Springfield East branch in Springfield, Ohio. The role drives revenue and customer loyalty through consultative customer interactions and financial solutions, delivers an easy and differentiated experience across channels, collaborates with ecosystem partners, and oversees risk management and compliance. The manager builds a high-performing branch team through hiring, onboarding, coaching, and development. The role uses PNC’s branded sales process to achieve sales targets and grow consumer and business relationships, including through business development and community involvement. It coaches employees in consultative selling and customer service, supports customer financial well-being, and applies a foundational understanding of balance sheets and income statements. The manager also oversees talent and performance management, promotes an inclusive workplace, and manages operational, human-capital, reputational, and business risks. The position is in-office. Bilingual French and Haitian Creole skills are preferred. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.
Requirements
- Typically requires 3 or more years of related experience.
- Ability to serve as a Notary Public in the applicable state.
- Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- French speaking ability.
- Haitian Creole speaking ability.
- Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
- Knowledge of branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.
Responsibilities
- Lead all aspects of branch performance.
- Drive revenue and customer loyalty through consultative customer interactions and suitable financial solutions.
- Use PNC’s branded sales process to achieve sales targets and grow consumer and business households and share of wallet.
- Drive business banking results through business development and community involvement.
- Coach employees in consultative selling and customer financial well-being.
- Deliver a differentiated customer experience and make banking easy across technology-enabled and other channels.
- Lead effective customer problem resolution and connect customers with PNC resources and ecosystem partners.
- Acquire, onboard, retain, coach, and develop branch employees.
- Manage employee performance and ensure performance and activity expectations are met.
- Cultivate and support an inclusive workplace and model PNC values.
- Manage operational, human-capital, reputational, and business risks.
- Use sound judgment to mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match.
- Pension and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child and elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- Nine occasional absence days each year, unless otherwise required by law.
- 15 to 25 vacation days each year, depending on career level and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
