Branch Manager

Huntington National Bank•Baton Rouge, LA

3d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching the team on processes, achieving budgeted production goals, acquiring consumer and business customers, initiating referrals to banking partners, and proactively deepening customer relationships. The Branch Manager is also responsible for ongoing business development and a calling program. The position manages high-value consumer and business customer portfolios, supports excellent customer service, and ensures branch operations comply with operational, security, risk, and regulatory policies. It involves understanding branch sales, service, operational, and financial performance; building internal and community relationships; and recruiting and developing colleagues. The position is office-based.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within branch and digital channels.
Acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor's degree.
Previous management experience.

Responsibilities

Manage portfolios of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines for the branch.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Maintain active involvement in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Secure the resources required to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Lead business development and the branch calling program, acquire new consumer and business customers, and deepen existing customer relationships.
Perform other duties as assigned.