Branch Manager

FleetPride•Oklahoma City, OK

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Branch Manager supervises and coordinates all branch staff and operations, maintains a safe workplace, ensures compliance with applicable laws and company policies, and attracts and retains qualified employees. The role is accountable for meeting or exceeding annual EBIT, sales budget, and inventory goals while fulfilling customer expectations for product availability and service. The Branch Manager oversees staffing, schedules, employee development and performance reviews, branch sales and customer relationships, inventory, accounting processes, equipment maintenance, collections, and facility appearance. The manager also works at the parts counter weekly, leads monthly sales meetings, and prepares reports for the Area Manager and Operations Manager. Other duties may be assigned by the employee’s supervisor.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least 5 years of experience in the heavy-duty truck parts industry.
At least 3 years of supervisory experience.
Valid driver's license with a clean driving record.
Ability to lift or carry parts, including parts weighing more than 60 pounds.

Nice To Haves

Associate’s degree in Business Administration.

Responsibilities

Hire and supervise qualified branch employees, including counter sales, warehouse, and delivery staff.
Review work during and at completion to ensure it has been performed effectively.
Plan work schedules and assign duties to maintain adequate staffing and respond to workload changes.
Communicate regularly with employees about procedures, methods, and approved changes.
Document and appraise employee performance at required intervals, provide improvement plans, and conduct formal annual performance and goal discussions.
Recommend performance-based pay increases and obtain Area Manager and Operations Manager approval before discussing them with employees.
Enforce and follow company policies and procedures.
Counsel employees regarding work activities, personal growth, and career development.
Prepare reports for the Area Manager and Operations Manager.
Report employee work-related injuries to the third-party administrator, Zurich.
Work the parts counter weekly to ensure procedures are followed and maintain familiarity with processes.
Ensure walk-in customers are greeted immediately and offered assistance within two minutes.
Ensure orders are filled with 100% accuracy.
Post inventory receipts and invoice sales daily.
Deposit cash receipts and process vendor invoices according to accounting instructions.
Approve expenses within budget limits.
Lead sales meetings at least monthly; review territory EBIT and sales revenue against plan, identify sales opportunities, and share successful practices.
Maintain a top-25-customer list, update it monthly, and visit at least three customers each month to identify potential business opportunities.
Lead annual product-pricing strategy development for each account.
Suggest inventory additions or deletions and update catalogues quarterly.
Review inventory reports weekly, take corrective action on negative quantities, and follow up on or cancel open invoices and purchase orders.
Review accounts receivable aging weekly and coordinate collection efforts with the credit department.
Establish preventive maintenance plans and daily inspection procedures for equipment such as delivery trucks and forklifts.
Keep annual physical inventory variances at or below 2% of total inventory value.
Maintain branch appearance, including daily cleaning inside and outside the facility and restocking display areas and restrooms.
Ensure the telephone is answered by the third ring and associates answer calls uniformly.