Branch Manager

Airgas•Crystal River, FL

3d•Onsite

About The Position

The Branch Manager oversees daily operations at the Crystal River, Florida retail shop to achieve or exceed sales and margin goals. The role promotes sales, delivers excellent customer service, maintains inventory, and balances expenses through purchasing. The manager also ensures the facility and staff align with safety and regulatory standards, while supporting efficient service, good housekeeping, and overall operational effectiveness. The Branch Manager provides professional service to internal and external customers and responds to calls about products, pricing, and technical questions. The role supports the outside sales team in maintaining existing customer relationships and developing new business. It also oversees accurate, timely processing of daily financial transactions and maintains back-order, open-order, and purchase-order expedite reports. The manager maintains appropriate cylinder and hard-goods inventory levels, trains inside sales associates on products, company policies, processes, procedures, and safety, and conducts periodic performance reviews. The role also mentors and guides associates and serves as a link between employees and management, working with Human Resources and senior management as needed.

Requirements

At least 2 years of experience in a leadership or managerial capacity; experience in a similar industry, such as retail industrial sales, is preferred.
Ability to navigate and interpret safety rules, Material Safety Data Sheets (MSDS), operating and maintenance instructions, and procedure manuals.
Strong organizational skills and attention to detail, with the ability to work productively in a fast-paced environment.
Ability to foster a team-oriented culture and build meaningful connections with people of diverse personalities and backgrounds.

Nice To Haves

At least 5 years of experience in sales and distribution of industrial gases, welding supplies, or similar industrial products.
Retail sales and customer service focus.
Familiarity with welding applications and equipment, or technical curiosity to become an expert in the product line.

Responsibilities

Oversee daily store operations to achieve or advance sales and margin goals.
Promote sales, deliver excellent customer service, nurture inventory levels, and balance expenses through purchasing.
Ensure the facility and staff meet safety and regulatory standards, and support efficient customer service, good housekeeping, and operational efficiency.
Provide professional service to internal and external customers and respond to product, pricing, and technical inquiries.
Support the outside sales team in maintaining existing client relationships and welcoming new business opportunities.
Support accurate and timely processing of daily financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
Maintain accurate back-order, open-order, and purchase-order expedite reports.
Maintain appropriate cylinder and hard-goods inventory levels for the branch.
Lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety.
Conduct periodic performance reviews for branch associates.
Provide performance mentorship and guidance to employees in collaboration with Human Resources and senior management, and act as a bridge between employees and management.