Branch Manager

Worldwide TechServices Open • Phoenix, AZ

74d • Onsite

About The Position

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. WWTS currently has an opening for a Branch Manager responsible for the leadership and direction of daily field operations within an identified geographic area. The Branch Manager is responsible for ensuring all pre-established goals and objectives of the Field Organization are met on a consistent basis.

Requirements

• Typically requires a Bachelor’s degree or equivalent and 3-6 years relevant experience
• Preference will be given to candidates with supervisory experience
• Knowledge of relevant software and hardware
• Maintain all required OEM Certifications as directed by Management
• Strong written and oral communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills
• Ability to balance multiple needs and concerns
• Ability to delegate tasks efficiently
• Ability to oversee the planning, organization, development and implementation of projects and services
• After hours stand-by required for some clients
• Ability to maintain professionalism when interacting with internal and external clients
• Understanding of basic management techniques
• Additional requirements may exist if offer of employment is extended
• Ability to travel as required

Responsibilities

• Lead and direct field operations technicians in assigned territory to comply with contractual service agreements
• Coordinate activities of technicians responsible for the installation, service and repair of software and hardware equipment
• Makes recommendations regarding appropriate staffing levels to Area Manager and plays an active role in the hiring process
• Responsible for performance of assigned technicians including performance management, training and development and compliance with all established processes and policies
• Contributes knowledge and understanding of geography and client service levels to prioritize and assign daily service calls and projects
• Manages work procedures to meet schedules and client service requirements
• Responsible for ensuring service call escalations are addressed to fruition within established guidelines
• Manage and apply established cost containment measures and processes including but not limited to utilization of technicians, overtime goals, logistics and parts returns
• Proactively identify and make recommendations for operational improvement
• Communicate goals and objectives of the organization to field technicians
• Attends client conference calls as needed
• Performs all administrative functions for the assigned geography including approval of time cards, expenses, reporting requirements and staffing availability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level