Branch Manager

Senior Helpers•Summerville, SC

About The Position

Senior Helpers is seeking an experienced, motivated, and results-driven Branch Manager to lead operations, develop referral relationships, and drive business growth in its Summerville territory. The Branch Manager is responsible for overall branch performance, including operations, revenue growth, client satisfaction, and team leadership. The role oversees client services, caregiver teams, training, and service delivery, including direct supervision of a Client Services Manager who handles client assessments, care plans, and ongoing client coordination. The Branch Manager focuses on leadership, operational excellence, referral development, and business growth. Senior Helpers is a nationally recognized home care agency dedicated to improving the lives of seniors and their families. The organization describes itself as a multi-year Great Place to Work recognized organization committed to exceptional care, strong relationships, and a positive workplace culture.

Requirements

3–5 years of management or leadership experience in home care, healthcare, senior living, or a related field.
Strong leadership, organizational, and communication skills.
Proven ability to manage teams, build relationships, and achieve growth goals.
Valid driver's license and ability to travel locally.

Nice To Haves

Business development, marketing, or referral relationship experience is strongly preferred.
Knowledge of the Summerville and greater Charleston healthcare market is preferred.
Bachelor's degree preferred.
RN or LPN license is a plus but not required.

Responsibilities

Lead daily branch operations and ensure compliance with company standards and state regulations.
Drive revenue growth, profitability, client retention, and service expansion.
Monitor KPIs, budgets, staffing, and operational performance.
Develop and execute strategies to achieve branch performance and growth goals.
Foster a positive, accountable, and results-driven team culture.
Grow the Summerville branch through referral development, community outreach, and marketing initiatives.
Build and maintain relationships with hospitals, rehabilitation centers, senior living communities, physicians, hospice providers, and other referral sources.
Conduct regular referral partner visits to generate new business opportunities.
Represent Senior Helpers at networking events, community organizations, and professional meetings.
Partner with marketing teams to increase brand awareness, lead generation, and client acquisition.
Track referral activity, conversion rates, and growth opportunities.
Identify new partnerships and opportunities to expand services throughout the territory.
Provide leadership and oversight of client services, caregiver teams, training, and overall quality of care.
Supervise and support the Client Services Manager to ensure exceptional client experiences, satisfaction, and retention.
Ensure consistent service delivery, continuity of care, and compliance with company standards.
Oversee caregiver performance, training, development, and retention in collaboration with recruiting and scheduling teams.
Foster accountability, effective communication, and continuous improvement across all care operations.