Branch Manager

PNC • Malvern, PA

3d • Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC, driving revenue and customer loyalty through consultative client interactions and solutions that support financial well-being. The role creates a differentiated customer experience in an omnichannel environment and collaborates with a broad range of ecosystem partners. It is accountable for risk management and compliance and for building a high-performing team through hiring, onboarding, coaching, and development.

The manager uses PNC’s branded sales process to achieve sales targets and customer loyalty, grows revenue through consumer and business household acquisition and share-of-wallet growth, and drives business banking results through business development and community involvement. The role coaches consultative selling and has a foundational understanding of balance sheets and income statements.

The Branch Manager coaches the team to deliver a differentiated client experience, engage confidently with customers through technology-enabled interactions, resolve problems, and connect customers with PNC resources. The manager is responsible for talent acquisition, retention, onboarding, development, and performance management, while fostering an inclusive workplace. The role also manages operational, human capital, reputational, and business risks; mitigates sales-practice risk; and ensures regulatory compliance and adherence to policies and procedures.

The position is based in Malvern, Pennsylvania. PNC describes itself as an in-office company. The position requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires 3 or more years of related experience; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrated knowledge, skills, and abilities appropriate to the role.
• Skills identified by PNC include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

• A university or college degree is not typically required; related experience or product knowledge is generally expected.
• No required certifications are listed.

Responsibilities

• Lead all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions that support customers’ financial well-being.
• Create a differentiated customer experience and make banking easy in an omnichannel environment.
• Collaborate with ecosystem partners.
• Use the branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through ecosystem partnerships.
• Drive business banking results through business development and community involvement.
• Coach consultative selling to drive results and support customer financial well-being.
• Coach the team to deliver a differentiated client experience and engage customers in technology-enabled interactions.
• Lead effective problem resolution and provide seamless customer experiences across PNC.
• Acquire and retain talent through effective onboarding, coaching, and development.
• Ensure employees meet performance and activity expectations through ongoing performance management.
• Cultivate and support an inclusive workplace and model PNC values.
• Manage operational, human capital, reputational, and business risks.
• Use sound judgment to mitigate sales-practice risk and ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision coverage options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed