Citizens Branch Manager

Citizens Financial Group•Morristown, NJ

26d

About The Position

At Citizens, the Branch Manager (BM) builds lasting customer relationships and delivers exceptional customer experiences to advance customer loyalty and business growth. The BM leads branch performance, sales growth, and colleague and customer experience, using inspirational leadership, collaborative partnerships, and sound operational practices to foster a customer-centric culture. As a leader and coach, the BM helps colleagues meet individual and collective performance and sales goals by offering solutions that address customer needs and demonstrate product and service value. The role promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans that support personal and branch-wide goals. The BM communicates business priorities clearly and confidently, owns branch execution and outcomes, applies financial acumen and strategic insight to decision-making, and directs colleague and sales activities to meet or exceed targets. The BM also represents Citizens in the local community, building new customer relationships and deepening existing ones.

Requirements

High school diploma or equivalent.
Leadership experience, with the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
A successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
Ability to drive an exceptional customer experience, validated through customer satisfaction surveys.
Ability to maintain strong partnerships with community and civic organizations.
Meet all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance, sales growth, and colleague and customer experience.
Coach and develop colleagues to achieve individual and collective performance and sales goals.
Help colleagues deliver solutions that address customer needs and demonstrate product and service value.
Show customers how to use mobile and online banking platforms.
Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
Implement coaching plans that support personal and branch-wide goals.
Communicate business priorities to colleagues in a way that empowers effective execution.
Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
Direct colleague and sales activities to meet or exceed key targets.
Build and maintain relationships with local community members and organizations to attract and deepen customer relationships.

Benefits

Competitive pay.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Education reimbursement.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in applicable U.S. jurisdictions.