Citizens Branch Manager

Citizens Financial Group•Cranston, RI

About The Position

At Citizens, the Branch Manager leads the team in exceeding customer expectations and building relationships that support customer loyalty and business growth. The role oversees branch performance and sales growth while fostering a strong customer- and colleague-centered culture through inspirational leadership, collaboration, and sound operational practices. The Branch Manager coaches colleagues to achieve individual and branch sales goals, promote solutions that address customer needs, and demonstrate the value of products and services. The role also supports customers in using mobile and online banking, develops colleagues and a diverse talent pipeline, and implements coaching plans that advance performance and growth. The Branch Manager communicates business priorities clearly, applies financial acumen and strategic insight to decision-making, and directs colleague and sales activities to achieve branch targets. As a visible brand ambassador, the manager engages with the local community to build and deepen customer relationships.

Requirements

High school diploma or equivalent.
Leadership experience with a demonstrated ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
Successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
Ability to deliver an exceptional customer experience, validated through customer satisfaction surveys.
Ability to maintain strong partnerships with community and civic organizations.
Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance, sales growth, and the colleague and customer experience.
Build and sustain a customer-centric culture through inspirational leadership, collaboration, and sound operational practices.
Coach and develop colleagues to achieve individual and collective performance and sales goals.
Promote innovative solutions that address customer needs and communicate the value of products and services.
Show customers how to use mobile and online banking platforms.
Develop a diverse talent pipeline and prioritize colleague performance and growth.
Implement coaching plans that support personal and branch-wide goals.
Communicate business priorities to colleagues in a way that energizes and empowers them.
Use financial acumen and strategic insight to guide decisions and deliver results.
Direct colleague and sales activities to meet and exceed key targets.
Represent Citizens in the local community, building new customer relationships and deepening existing ones.

Benefits

Competitive pay and opportunity to earn additional incentive earnings.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Education reimbursement.
Wellness programs.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.