Citizens Branch Manager
About The Position
The Branch Manager leads branch performance, sales growth, and colleague and customer experience. The role builds a customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices. As a leader and coach, the Branch Manager helps colleagues meet individual and collective performance and sales goals by offering solutions that address customer needs and demonstrate product and service value. The Branch Manager promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans that support individual and branch-wide goals. The role communicates business priorities, oversees branch execution and outcomes, uses financial acumen and strategic insight to guide decisions, and directs colleague and sales activities to meet and exceed targets. As a visible brand ambassador, the Branch Manager connects with the local community to cultivate new relationships and deepen existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience with a proven ability to coach and develop colleagues, drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- Successful record of managing objectives to meet sales goals, deadlines, and branch goals in a profit-and-loss environment.
- Ability to drive an exceptional customer experience validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet SAFE Act requirements, including successfully completing required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Build and sustain a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices.
- Coach colleagues and drive individual and collective performance and sales goals with solutions tailored to customer needs.
- Showcase mobile and online banking platforms to customers in a digital-first environment.
- Develop colleagues and a diverse talent pipeline to address evolving business needs; implement coaching plans that support personal and branch-wide goals.
- Communicate business priorities to colleagues and lead branch execution and outcomes.
- Use financial acumen and strategic insights to guide decision-making and direct colleague and sales activities to achieve targets.
- Connect with the local community and maintain partnerships with community and civic organizations to build and deepen customer relationships.
- Deliver an exceptional customer experience, validated through customer satisfaction surveys.
- Manage objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
- Meet applicable SAFE Act requirements, including background checks and obtaining a unique identifier from the NMLS.
Benefits
- Competitive pay.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Retirement benefits.
- Maternity and paternity leave.
- Flexible work arrangements.
- Education reimbursement.
- Wellness programs.
- Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
