Branch Manager

Daikin•Staten Island, NY

About The Position

The Branch Manager oversees branch operations and staff, with accountability for sales, customer service, profitability, productivity, and loss prevention. The role leads the branch operations team in achieving revenue, profit, growth, and market-share goals through effective sales management. The Branch Manager communicates and enforces company goals and policies, ensures compliance with security, sales, safety, and recordkeeping practices, maintains accurate purchasing and sales records, and reviews reports to identify waste. The position manages day-to-day branch operations, including staffing, employee development and performance, customer relationships, inventory, purchasing, receivables and payables, cash controls, facility upkeep, safety, and branch reporting. The manager develops plans to improve profitability and productivity, monitors audit performance, and works with the Regional Operations Manager and corporate departments to address branch needs. The role may require work outside regular hours in branch emergencies.

Requirements

At least 1 year of experience in a leadership or supervisory role.
High school diploma or GED equivalent.
Knowledge of warehouse and inventory management and material-handling equipment such as forklifts.
Understanding of P&L.
Proven customer service experience and a high level of customer satisfaction.
Leadership, coaching, mentoring, delegation, and team-building abilities.
Effective verbal and written communication and interpersonal skills.
Strong organizational and time-management skills.
Attention to detail, compliance, and results.
Problem-solving skills and the ability to exercise sound judgment and make decisions.
Ability to build and maintain positive relationships with customers, vendors, and employees.
Experience leading a team toward a common goal.
Good judgment, strong work ethic, and integrity.
Working knowledge of Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

HVAC knowledge or the ability to quickly learn HVAC products and parts; HVAC knowledge is strongly preferred.
Experience in the HVAC wholesale industry is strongly preferred.
College degree is strongly preferred.
Working knowledge of CRM and Mincron or similar applications is preferred.

Responsibilities

Manage day-to-day branch operations and staffing, ensuring personnel complete assigned duties successfully and on time.
Review and approve employee hours and PTO using Kronos.
Conduct periodic audits to verify compliance with protocols, processes, objectives, and customer and branch expectations.
Maintain sales records and processes, including reviewing and editing sales, credits, negative inventory, damaged inventory, and cash reconciliations.
Communicate regularly with branch customers to build and maintain strong relationships, and enter all sales calls in CRM.
Build branch morale, demonstrate leadership, promote teamwork, and provide employees with training, guidance, and development opportunities.
Ensure employees complete assigned training in a timely manner.
Coach, counsel, and hold employees accountable; collaborate with Human Resources regarding disciplinary actions.
Develop plans to increase branch profitability and productivity and drive continuous improvement.
Process purchase orders, research low stock and receivables, process branch payables, audit cash drawers and truck metrics, and follow up promptly on warranty rejections.
Oversee all aspects of the profit center, including operations, sales, and administration; work with the Corporate Credit Department on appropriate credit levels and credit issues.
Keep current with cycle counts, minimize dead stock, and maintain sufficient inventory to meet customer delivery and service expectations.
Review P&L, hold safety meetings, review security reports, and maintain the facility.
Complete the Branch Manager’s monthly and daily checklists and act as a safety leader.
Conduct weekly safety committee meetings, complete Flash reports on time, and immediately communicate issues and injuries.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
Provide requested branch-specific information and reports to the Regional Operations Manager in a timely manner.
Maintain an audit score of 93% or higher.
Maintain working knowledge of company benefits and employee handbook policies; ensure employees follow safety protocols and maintain an organized, clean work environment.
Conduct mid-year and annual performance appraisals for direct reports through the online Performance Engagement platform.
Work outside regular working hours when required by branch emergencies.
Participate in additional activities as requested.