Branch Manager

PNC Bank•Holly Springs, NC

6d•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC, driving revenue and customer loyalty through consultative customer interactions and financial solutions. The role creates a differentiated customer experience across in-person and digital channels, collaborates with ecosystem partners, and is accountable for risk management and compliance. The manager builds and develops a high-performing branch team through talent attraction, onboarding, coaching, and ongoing performance management. The role drives sales and revenue growth among consumer and business households, including business development and community involvement, and coaches employees to provide advice-oriented consultations that support customer financial well-being. It also manages operational, human capital, reputational, and business risks and ensures compliance with regulatory requirements and company policies. This is an in-office position based in Holly Springs, North Carolina. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience.
Ability to serve as a Notary Public in the applicable state.
Knowledge of banking, branch banking services, digital awareness, sales management, and customer experience.
Skills in accountability, client counseling, customer loyalty, decision-making, people management, proactive behavior, results orientation, effective communication, and managing multiple priorities.
Candidates must demonstrate the knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with ecosystem partners to deliver a seamless customer experience.
Manage risk and ensure compliance with regulatory guidelines, policies, and procedures.
Attract, onboard, coach, and develop branch team members, and retain talent.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and technology-enabled customer interactions.
Manage and coach the delivery of a differentiated client experience and resolve customer issues effectively.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate an inclusive workplace.
Exercise leadership and sound decision-making to mitigate sales practice risk.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service