Branch Manager

PNC Bank•Ocala, FL

3d•Onsite

About The Position

As a Branch Manager I in PNC's Retail Banking organization, the employee leads all aspects of branch performance and is based at the HEATHBROOK BRANCH in Ocala, Florida. PNC describes this as an in-office position and notes it will not provide employment visa sponsorship or participate in STEM OPT for this role. The role drives branch revenue and customer loyalty through consultative customer interactions and solutions that support customers' financial well-being. The manager delivers a differentiated, easy-to-use customer experience across channels, collaborates with ecosystem partners, and is accountable for risk management and compliance. They attract, onboard, coach, and develop branch employees, manage performance, and cultivate an inclusive workplace. The position also supports consumer and business household growth, with business banking results driven primarily through business development and community involvement.

Requirements

Typically requires 3 or more years of related experience.
A university or college degree is typically not required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Must be able to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented skills
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty through consultative customer interactions and suitable solutions.
Deliver a differentiated customer experience and make banking easy in an omnichannel environment, including through technology-enabled interactions.
Collaborate with ecosystem partners to provide seamless customer experiences and grow customer relationships.
Manage risk and compliance, including operational, human capital, reputational, and business risks; ensure adherence to regulatory guidelines, policies, and procedures.
Attract, onboard, retain, coach, and develop branch team members; make talent development a priority.
Manage employee performance and ensure employees meet performance and activity expectations.
Use PNC's branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through collaboration with ecosystem partners.
Drive business banking results primarily through business development and community involvement activities.
Coach employees in consultative selling and effective problem resolution.
Apply a foundational understanding of balance sheets and income statements.
Exercise sound leadership and decision-making to mitigate sales practice risk.
Model PNC values and cultivate an inclusive workplace.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service