Branch Manager

Michigan First•Muskegon, MI

131d•Onsite

About The Position

As a Retail In-Store Branch Manager at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to provide our members, and potential new members, with personalized solutions suited to their financial situations, so they can walk out feeling happy, satisfied, and worry-free.

Requirements

Must have an associate’s or equivalent from a two year college or technical school and three to five years of related experience and/or training.
Thorough knowledge of lending processes and experience with financial institution products and services is a must.
Exceptional conversationalists who demonstrate the ability to engage strangers in conversation about our services, and adhere to our member service standards each day.
Creative and innovative problem identification and resolution skills.
Experience evaluating and making sound decisions on sales, service and other skill levels of team members, and a track record of successfully coaching team members to improve their skills.
Must be able to work a flexible schedule, including weekends and early evenings.
Top-notch communication skills, whether interacting in-person or through email.
Proficiency in Microsoft Word, Excel and PowerPoint is a plus!
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of team leaders, clients, members and the general public.
Must be certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information.
Ability to operate all systems to access the credit union's accounting system and member account information.
Ability to multi-task and be flexible.
Must be able to assist at any of our in-store locations to meet business needs.

Nice To Haves

Financial institution background.
Outgoing, personable candidates.
Coaching experience.
Computer savvy professionals.

Responsibilities

Serve as a motivational leader and share your expertise in lending, investments and other banking products and services with members, potential members, and your team.
Provide stellar service to Credit Union members.
Serve as a face for our brand.
Manage the details. You’ll be responsible for coordinating the deposit, lending and member services functions in accordance with policies and procedures.
Work closely with Vice President of Operations and Vice President of lending to ensure appropriate lending services are offered with efficiency and ease.
Teach and inspire. Your team will look to you for guidance and you’ll set the tone for branch success.
Build a cohesive team and build the skill level of each individual team member.
Research. You’ll make recommendations for new, improved or expanded products and services based on feedback from store customers.
Review other in-store operations to plan and direct sales programs that address emerging needs and potential members.
Develop plans that increase material, machine, and team member efficiency.
Review productivity standards regularly to reflect the traffic, volume and market opportunities for the branch.
Attain all branch goals while member service standards are followed at all times.
Oversee the reporting and analysis of all branch accounting reports and schedules required by headquarters or regulatory agencies.
Aid with developing and conducting joint promotional opportunities with the retailer.
Help conduct promotions.
Support the Credit Union in promoting products and services, and lead team members to do the same.
Ensure the branch image is favorable and reflects a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
Be responsible for the overall direction, coordination and evaluation of each member of your team.
May be asked to help interview, make hiring recommendations, coach, and reward or discipline team members.
Be inducted into our leadership team and adhere to the “Leader Code of Conduct”.

Benefits

Very competitive pay
Low-cost medical, dental, and vision benefit options.
Employer-paid life and disability insurance
401(k) - 100% match up to 5% deferral
Tuition reimbursement for both Undergraduate and Graduate degree program
Access to a complimentary concierge service that assists with nearly any item on your to-do list
Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
Wellness initiatives and events throughout the year to help team members stay healthy
Loan discounts for certain secured and unsecured loans and mortgages
Opportunities for pay increases, incentives and profit-sharing, based on performance
Onsite subsidized top notch Cafe 26 for team members' use
Onsite bowling center