Branch Manager

PNC Bank•Sparta, NJ

6d•Onsite

About The Position

As a Branch Manager in PNC's Retail Banking organization, based in Sparta, New Jersey, you lead branch performance and team development. You drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being, while creating a differentiated, convenient customer experience across channels. The role collaborates with a broad range of ecosystem partners and is accountable for risk management and compliance. You build and develop a high-performing branch team through talent attraction, onboarding, coaching, and ongoing performance management. You use PNC's branded sales process to achieve sales targets and grow revenue through acquiring consumer and business households, expanding share of wallet, business development, and community involvement. You coach employees in consultative selling and technology-enabled customer interactions, lead effective problem resolution, and connect customers with PNC resources to deliver a seamless experience. The position manages operational, human-capital, reputational, and business risks; promotes compliance with regulatory guidance and company policies; and exercises sound judgment to mitigate sales-practice risks. It is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of related experience.
Related experience or product knowledge sufficient to perform the primary duties; a university or college degree is not typically required.
A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision-making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with ecosystem partners.
Manage risk and ensure compliance with regulatory guidelines, policies, and procedures.
Attract, onboard, coach, and develop branch team members; acquire and retain talent.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement.
Coach consultative selling and technology-enabled customer engagement to improve customer outcomes.
Lead effective problem resolution and connect customers with PNC resources for a seamless omnichannel experience.
Manage employee performance and ensure employees meet performance and activity expectations.
Promote an inclusive workplace and model PNC values.
Manage operational, human-capital, reputational, and business risk; use sound judgment to mitigate sales-practice risk.
Understand balance sheets and income statements at a foundational level.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance