Branch Manager

Security Equipment Supply Inc • Grand Rapids, MI

30d • $75,000 - $100,000 • Onsite

About The Position

The Branch Manager manages all areas of branch operations, including the daily activities of sales and logistics staff. The role helps implement policies, procedures, and best practices to achieve branch and company goals. It is responsible for customer service, sales and branch growth, inventory health and accuracy, employee development, administrative reporting, and maintaining a safe, secure, and clean work environment. The manager works closely with the Sales Manager, Operations Manager, Human Resources, Marketing Department, and corporate office. The position is based in a branch/warehouse environment and includes travel and some night or weekend work.

Requirements

• High school diploma or equivalent.
• Five to seven years of relevant sales experience.
• Experience in low-voltage industries, specifically fire and life safety, video surveillance, access control, and voice communication.
• Oral and written comprehension and expression.
• Problem-solving ability.
• Ability to work autonomously and collaboratively.
• Training and mentoring skills.
• Basic knowledge of Microsoft Suite products.
• Ability to travel and work some nights and weekends; approximately less than 10% travel is required.

Nice To Haves

• One to three years of management experience preferred.

Responsibilities

• Maintain or exceed SES customer-service standards and report customer-service variances to the appropriate manager.
• Maintain working knowledge of branch operations and sales, including counter and telephone sales, shipping, receiving, repairs/CRS, the RM module, and inventory control.
• Work with the Sales Manager to improve vendor and representative relations, arrange customer and employee training and counter days, and develop go-to-market approaches with Sales and Marketing.
• Promote growth for SES and its customers by prospecting new customers, including visiting potential customers, and supporting the branch team’s growth efforts.
• Reduce slow-moving, discontinued, and dead stock, and manage inventory-health metrics such as inventory turns, D&E-ranked products, and surplus stock.
• Achieve branch sales goals set by the Sales Manager and personal sales goals, lead by example, plan sales-goal sessions, mentor the sales team, and set expectations supporting monthly and quarterly targets.
• Review customer performance metrics and plan how to recapture lost business and support customer growth.
• Monitor gross-profit factors, including freight billed versus cost, selling price versus cost of goods sold, and restocking fees.
• Work with the corporate office on recruiting, hiring, onboarding, training, and developing branch personnel, including new-hire and ongoing training, product knowledge, and mentoring.
• Empower, train, and mentor the Assistant Branch Manager, where applicable, to perform management responsibilities during the Branch Manager’s absence.
• Support branch growth through individual and team performance and effective delegation.
• Consult with the Sales Manager or Operations Manager and Human Resources regarding employee evaluations, grievances, and other employee issues.
• Maintain accurate inventory through warehouse and showroom organization, cycle counts, adjustments, and physical-inventory preparation.
• Oversee daily showroom stocking and merchandising, overall appearance, and the condition and currency of demonstration units.
• Complete administrative tasks and report branch activities and operations to corporate offices.
• Maintain regular, open communication with the Sales Manager and Corporate Office.
• Ensure company policies and procedures are followed and report violations to the Sales or Operations Manager.
• Maintain a safe, secure, and clean working environment.

Benefits

• Market-aligned salary and performance incentives.
• SEP IRA contributions and annual profit-sharing bonuses.
• Affordable medical, dental, and vision plans.
• Ongoing development, advancement opportunities, and a promote-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED