Branch Manager

PNC•Allentown, PA

7d•Onsite

About The Position

As a Branch Manager within PNC's Retail organization, based at the Tilghman Square branch in Allentown, Pennsylvania, you will lead branch performance, sales, customer loyalty, team development, and risk management. The role is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will lead a branded sales process, grow consumer and business relationships, and drive business banking results through business development and community involvement. You will coach employees in consultative selling and technology-enabled customer interactions, resolve customer issues, and connect customers with PNC solutions across channels. You will also acquire, onboard, coach, and develop team members; manage performance; and foster an inclusive workplace. The Branch Manager is accountable for operational, human capital, reputational, and business risk, including compliance with regulatory requirements and established policies. Candidates need typically five or more years of related experience and at least two years of prior supervisory experience. A degree is not required; a comparable combination of education, job-specific certifications, and experience may be considered. The position requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically five or more years of related experience or product knowledge.
At least two years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge, skills, and abilities appropriate to the role.
A degree is not required; comparable education, job-specific certifications, and experience, including military service, may be considered.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet; lead ecosystem partnerships effectively.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and solutions that support customers' financial well-being.
Lead and ensure delivery of a differentiated customer experience, including technology-enabled interactions and effective problem resolution.
Connect customers with PNC across channels to provide a seamless banking experience.
Attract, onboard, retain, coach, and develop branch team members; prioritize talent development and manage performance expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; mitigate sales practice risk and ensure regulatory and policy compliance.
Assess and manage risks associated with business objectives in accordance with PNC's Enterprise Risk Management Framework.
As a people manager, cultivate inclusive teams, model values, drive change and innovation, own results, empower decision-making, and develop employees.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service