Branch Manager

KeyBank • Warrington Township, PA

4d • $69,000 - $105,000 • Onsite

About The Position

The Branch Manager leads, coaches, develops, and motivates a team to provide excellent client service, understand clients’ needs, and recommend financial solutions that support their financial wellness and goals. The role is accountable for branch operations and compliance, including guiding the team on operational and regulatory procedures and ensuring compliance with operational, security, and audit requirements and timely completion of branch tasks. The manager leads consistent execution of the Branch Playbook to achieve branch goals.

The position focuses on acquiring and growing small business relationships and serving as a leader in the local community or designated business area. It includes building community networks, growing business through client retention, expansion, and acquisition, developing branch teammates, and partnering with other lines of business. The role also manages branch staffing and schedules, recruiting and onboarding, coaching and performance management, and day-to-day branch operations.

The position is based at a KeyBank branch in Warrington, Pennsylvania. It requires Saturday work as directed by management, occasional travel including overnight stays, and routinely and frequently operating a motor vehicle with a valid driver's license. The role is eligible for a base salary of $69,000 to $105,000 annually, plus eligibility for incentive compensation.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small business deposit and credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to leverage centers of influence to promote business.
• Demonstrated experience influencing business partners, including investment services, mortgage, and business banking sales professionals.
• Demonstrated ability to communicate effectively and strong public speaking skills.
• Strong work ethic, integrity, time management, leadership, and coaching skills.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Provide a strong client experience by being present with clients and teammates and supporting clients’ personal, professional, and financial needs.
• Conduct outside calls to small business clients and develop community centers of influence and referral networks, with a strong focus on small business.
• Grow branch business through client retention, relationship expansion, and acquisition, and lead the team in meeting activity, behavior, outcome, and individual expectations.
• Lead and develop the branch team, ensuring knowledge of Key products and services, sales and service processes, and the competitive landscape while reinforcing Key’s vision and values.
• Build partnerships within the branch and with lines of business to acquire clients and deepen existing relationships; manage internal and external centers of influence.
• Manage, staff, and schedule direct reports, including recruiting, interviewing, selecting, onboarding, and training teammates, and deploy teammates to other branches when needed for staffing coverage.
• Coach and manage performance through observation, joint sales calls, development plans, training tools, and reward and recognition.
• Guide the branch team on regulatory, security, and internal controls and ensure timely completion of branch operations tasks.
• Work on Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ and Key’s best interests.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits eligibility is referenced, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED