Branch Manager

Hertz•San Diego, CA

About The Position

The Branch Manager leads the overall success of a Hertz location, creating a strong customer experience and building a positive, high-performing team. The role represents Hertz in the community and works with customers, employees, vendors, business partners, and local organizations. The Branch Manager uses business knowledge and leadership skills to operate the branch, make informed decisions, solve problems, manage priorities, and motivate the team to meet operational, financial, and customer service goals.

Requirements

High school diploma or GED.
At least 2 years of management experience in a fast-paced environment, with demonstrated ability to lead and motivate teams to achieve strong results.
Strong business and financial acumen.
Excellent communication and customer service problem-solving skills.
Strong sales coaching, operations, and project management skills, with the ability to lead teams and drive business performance.
Working knowledge of labor and employment practices.
Strong analytical skills and ability to interpret reports and performance data.

Nice To Haves

Previous experience in car rental, hospitality, or tourism.

Responsibilities

Drive branch growth by implementing strategies to maximize revenue and profitability, strengthen community and business partnerships, and identify opportunities to expand market share.
Monitor branch performance, adjust business strategies, and drive profitable results to meet financial goals.
Maintain high customer service standards by resolving customer needs and coaching and empowering the team to handle customer concerns and problems.
Direct and organize reservations and pick-ups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
Align the team around clear performance goals and build employees’ knowledge of Hertz brands and services.
Coach and develop employees, set clear performance goals, reinforce KPI accountability, and align employees with branch and business objectives.
Ensure corporate policies and procedures are administered and followed by all personnel.

Benefits

Eligible for a bonus of up to 15% of annual salary.
Reimbursement for applicable travel expenses, subject to company policy.
Paid time off and vacation, accruing at 1.25 days per month.
Four floating holidays and nine paid observed holidays.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
Perks and discounts, including theme park tickets and gym discounts.