Branch Manager

PNC Bank • Philadelphia, PA

6d • Onsite

About The Position

The Branch Manager leads PNC’s Retail Branch organization at the Convention Center branch in Philadelphia, Pennsylvania. The role manages branch priorities and performance, grows revenue and customer loyalty, and delivers a differentiated customer experience across in-person and digital channels. The manager leads relationships with ecosystem partners, drives business banking results through business development and community involvement, and is accountable for risk management and regulatory compliance.

The manager attracts, onboards, coaches, and develops branch employees; manages performance and talent; and builds an inclusive, high-performing team. This position is in-office. Spanish-speaking candidates are preferred. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

• Typically, at least 5 years of related experience.
• At least 2 years of previous supervisory experience.
• Ability to serve as a Notary Public in the applicable state.
• Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrate the knowledge, skills, and abilities appropriate to the role.
• A university or college degree is typically not required; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.

Nice To Haves

• Bilingual Spanish-speaking ability is preferred.
• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Relevant competencies include branch banking services, delegation, digital awareness, effective communication, managing multiple priorities, and sales management.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative customer interactions and solutions that support customers’ financial well-being.
• Deliver a differentiated customer experience and make banking easy in an omnichannel environment, including technology-enabled interactions.
• Lead and influence a broad range of ecosystem partners.
• Lead and execute a branded sales process to meet sales targets and build customer loyalty.
• Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and leading ecosystem partnerships effectively.
• Drive business banking results through business development and community involvement.
• Coach employees in consultative selling and customer engagement to improve results and customers’ financial well-being.
• Lead effective problem resolution and connect PNC resources to provide a seamless customer experience.
• Attract, retain, onboard, coach, and develop branch team members; make talent development a priority.
• Manage employee performance and activity expectations through ongoing performance management.
• Cultivate and support an inclusive workplace and model PNC values.
• Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales-practice risk.
• Ensure compliance with regulatory guidelines and established policies and procedures.
• Apply a foundational understanding of balance sheets and income statements.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision coverage options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Backup child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed