Branch Manager

Airgas•Madisonville, KY

6d•Onsite

About The Position

The Branch Manager oversees daily store operations in Madisonville, Kentucky, with the goal of achieving or exceeding sales and margin goals. The role promotes sales, delivers excellent customer service, maintains appropriate inventory, and manages expenses through purchasing support. The Branch Manager also ensures the facility and staff follow safety and regulatory standards, supports efficient customer service and good housekeeping, and improves overall operational efficiency. The position provides professional service to internal and external customers, responds to product, pricing, and technical inquiries, and supports the outside sales team in maintaining customer relationships and developing new business. It oversees the accurate, timely processing of daily financial transactions and maintains back-order, open-order, and purchase-order expedite reports. The Branch Manager also manages cylinder and hard-goods inventory, trains inside sales associates, conducts performance reviews, and provides employee mentorship and guidance in coordination with Human Resources and senior management. The schedule is Monday through Friday during daytime hours. Compensation includes base pay plus commission.

Requirements

At least 2 years of experience in a leadership or managerial capacity, preferably in a similar industry such as retail industrial sales.
Ability to navigate and interpret safety rules, Material Safety Data Sheets (MSDS), operating and maintenance instructions, and procedure manuals.
Strong organizational skills and attention to detail, with the ability to work productively in a fast-paced environment.
Ability to foster a team-oriented culture and build meaningful connections with people from diverse backgrounds and with different personalities.

Nice To Haves

Five or more years of experience in sales and distribution of industrial gases, welding supplies, or similar industrial products.
Retail sales and customer service focus.
Familiarity with welding applications and equipment, or technical curiosity and willingness to become an expert in the product line.

Responsibilities

Oversee daily branch operations to achieve or exceed sales and margin goals.
Promote sales, deliver excellent customer service, maintain inventory, and balance expenses through purchasing support.
Ensure the facility and staff align with safety and regulatory standards, and promote efficient customer service, good housekeeping, and operational efficiency.
Provide professional customer service to internal and external customers and respond to product, pricing, and technical inquiries.
Support the outside sales team in nurturing existing customer relationships and pursuing new business opportunities.
Support accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
Maintain accurate back-order, open-order, and purchase-order expedite reports.
Manage appropriate cylinder and hard-goods inventory levels for the branch.
Lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety.
Conduct periodic performance reviews for branch associates.
Provide performance mentorship and guidance to employees in collaboration with Human Resources and senior management.