Branch Manager

World Finance•Clinton, MO

3d•Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates business through customer outreach, referrals, networking, and community engagement; reviews and approves lending decisions; oversees collections; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, leads, trains, and develops branch employees, maintains efficient operations, and handles escalated customer concerns. Compensation is $40,000 to $55,000, based on experience and location, plus performance-based bonus opportunities. Total compensation can increase with branch growth, tax production, portfolio performance, and achievement of business goals. The role has predictable schedules focused on time outside of work, although occasional extended hours or weekend work may be required based on business needs. World Finance has served customers since 1962 with personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states and emphasizes community service, career advancement, and promotion from within. Successful Branch Managers may be considered for District Manager and other leadership roles.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
At least one year of management experience or successful completion of a management training program.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling.
Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
Ability to independently perform required bank runs and transport deposits without relying on non-employees for transportation.
Ability to communicate clearly and professionally in person, by phone, and electronically.
Ability to adapt, collaborate, multitask, and work professionally with shifting priorities and deadlines.

Nice To Haves

Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Perform required bank runs, including transporting deposits.
Travel occasionally to offsite locations and banks for business purposes.
May assist with general office upkeep to maintain a professional environment.