Branch Manager

World Finance•Appleton, WI

3d•Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates business through customer outreach, referrals, networking, and community engagement; reviews, approves, and closes loans within company guidelines; oversees collections; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, leads, trains, coaches, and develops employees, handles escalated customer concerns, and oversees efficient branch operations and customer relationships. Compensation is $45,000 to $55,000, based on experience and location, plus performance-based bonus opportunities. Total compensation can increase with branch growth, tax production, portfolio performance, and achievement of business goals. The role offers potential career advancement, including consideration for District Manager and other leadership roles. World Finance describes a promote-from-within culture and a focus on community service and work-life balance. World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, it has provided personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
At least one year of management experience or successful completion of a management training program.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
Ability to communicate clearly and professionally in person, by phone, and electronically.
Ability to perform computer work, handle documents, and communicate information effectively.
Ability to adapt, collaborate, multitask, and manage shifting priorities and deadlines.

Nice To Haves

Experience in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments, especially leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Perform required bank runs, including transporting deposits, independently and without relying on non-employees for transportation.
Attend in person during scheduled work hours and, as required by business needs, work occasional extended hours or weekends.
Travel locally to offsite locations and banks as required for business purposes.
May assist with general office upkeep to maintain a professional environment.