Branch Manager

PNC•Princess Anne, MD

6d•$70,125 - $116,875•Onsite

About The Position

The Branch Manager leads all aspects of branch performance within PNC's retail organization and is based in Princess Anne, Maryland. The role drives revenue and customer loyalty through consultative customer interactions and financial solutions, while creating an accessible, differentiated customer experience across channels. The manager collaborates with ecosystem partners and is accountable for risk management and regulatory compliance. The Branch Manager grows consumer and business relationships and branch revenue through sales, business development, community involvement, and partner collaboration. The role coaches employees on consultative selling and customer service, oversees problem resolution, and helps customers use technology-enabled banking interactions. The manager also recruits, onboards, coaches, develops, and performance-manages branch employees, while cultivating an inclusive workplace and a strong employee experience. The position manages operational, human capital, reputational, and business risks, and ensures adherence to regulatory requirements, policies, and procedures. Candidates must be able to serve as a Notary Public in the applicable state and will be subject to additional background checks required by Consumer Financial Protection Bureau regulations. The role is in-office, and PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated appropriate knowledge, skills, and abilities for the role.
No university or college degree is required.
No required certifications are listed.
No required or preferred language assessments are listed.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support customers' financial well-being.
Use the branded sales process to achieve sales targets and grow consumer and business household relationships and share of wallet.
Drive business banking results through business development and community involvement.
Collaborate with ecosystem partners to deliver a seamless omnichannel customer experience.
Coach employees in consultative selling, customer engagement, technology-enabled interactions, and effective problem resolution.
Acquire and retain talent through onboarding, coaching, and development of branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; mitigate sales practice risk and ensure compliance with regulatory guidelines and established policies and procedures.
Apply a foundational understanding of balance sheets and income statements.
Serve as a Notary Public in the applicable state.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service