Branch Manager I (MLO)

PNC Bank•Austin, TX

1d•Onsite

About The Position

As a Branch Manager within PNC's Parmer Branch, the employee will be based in Austin, Texas. The role leads all aspects of branch performance, driving revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being. The manager creates a differentiated, easy customer experience across in-person and digital channels and collaborates with a broad range of ecosystem partners. The role is accountable for branch risk management and compliance and builds a high-performing team by attracting, onboarding, coaching, and developing team members. The manager uses PNC's branded sales process to achieve sales targets and customer loyalty, grows consumer and business relationships, and drives business banking results through business development and community involvement. The manager coaches consultative selling and customer service, supports technology-enabled customer interactions, and leads effective problem resolution. The manager also acquires and retains talent, sets expectations, and manages performance. They model PNC's values and foster an inclusive workplace, while managing operational, human capital, reputational, and business risks and ensuring compliance with regulatory guidelines and established policies. The position requires the ability to serve as a Notary Public in the applicable state. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 3 years of related experience.
Related experience or product knowledge sufficient to accomplish the primary duties.
Ability to serve as a Notary Public in the applicable state.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Bilingual Spanish is preferred, not required.
No degree is required; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Bilingual Spanish.
Accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Knowledge of branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and financial well-being solutions.
Create a differentiated customer experience and make banking easy across omnichannel interactions.
Collaborate with ecosystem partners.
Manage branch risk and compliance, including operational, human capital, reputational, and business risks.
Attract, onboard, coach, and develop branch team members; acquire and retain talent.
Use a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, expanding share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement.
Coach consultative selling and customer engagement to improve results and support customer financial well-being.
Manage and coach delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
Lead effective problem resolution and connect PNC resources to provide a seamless omnichannel experience.
Set and manage employee performance and activity expectations.
Model PNC values and cultivate an inclusive workplace.
Exercise leadership and sound decision-making to mitigate sales practice risk and ensure adherence to regulatory requirements, policies, and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.