Branch Manager

Tidewater Fleet Supply LLC•Norfolk, VA

38d•Hybrid

About The Position

Tidewater Fleet Supply / TNT Parts is seeking experienced leaders in the heavy-duty truck, automotive aftermarket, fleet, distribution, or parts industry to join their growing company as Branch Managers. With locations across the Southeast, they are looking for individuals who can effectively manage a business, develop their team, cultivate customer relationships, and drive profitable growth. This role involves taking ownership of the branch's overall performance, including leading the team, growing sales, protecting margins, managing inventory, controlling expenses, and ensuring excellent customer service. Successful candidates will be decision-makers, problem-solvers, and accountable leaders who are willing to work alongside their teams.

Requirements

Previous branch management, operations management, sales management, or similar leadership experience.
Experience in the heavy-duty truck, trailer, automotive aftermarket, fleet, industrial, equipment parts, or distribution industry strongly preferred.
A track record of leading and developing employees.
Strong business and financial understanding, including sales, gross margin, labor, expenses, and profitability.
The ability to develop customer relationships and identify opportunities to grow the business.
Strong problem-solving and decision-making skills.
A hands-on leadership style and willingness to get involved when the team needs support.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
The ability to set expectations, coach employees, and hold people accountable.
Comfort using technology, business systems, and performance data to make decisions.
A valid driver’s license and the ability to travel locally as needed.

Responsibilities

Lead all aspects of branch operations, including sales, customer service, warehouse operations, inventory, delivery, staffing, and administration.
Take ownership of branch sales, gross profit, operating expenses, inventory, and overall profitability.
Develop and execute plans to achieve sales, gross profit, and operational goals.
Identify opportunities to grow existing customers and develop new business within the local market.
Build strong relationships with fleets, repair facilities, municipalities, contractors, trucking companies, and other commercial customers.
Work with outside and inside sales teams to develop customer strategies and pursue new opportunities.
Monitor local market conditions, competitors, and customer activity to identify opportunities for growth.
Lead, coach, train, and develop branch employees while creating a culture of accountability and teamwork.
Set clear expectations for employees and address performance issues promptly and professionally.
Manage staffing levels, schedules, overtime, and other labor costs based on the needs of the business.
Maintain strong inventory controls and work to improve inventory accuracy, availability, and overall inventory investment.
Ensure warehouse, receiving, order fulfillment, and delivery operations are efficient, accurate, and focused on customer service.
Monitor delivery activity and look for opportunities to improve route efficiency and control delivery costs.
Manage branch expenses and identify opportunities to improve productivity and profitability.
Review branch performance, operational reports, and key metrics to identify trends and take corrective action when necessary.
Resolve customer concerns quickly and work to strengthen long-term customer relationships.
Maintain a safe, organized, professional, and customer-focused branch environment.
Work closely with regional leadership and other branches to share resources, ideas, best practices, and business opportunities.
Represent Tidewater Fleet Supply / TNT Parts professionally within the local business community.