Branch Manager

FleetPride•Fort Worth, TX

About The Position

The Branch Manager supervises and coordinates all branch staff and operations, maintains a safe workplace, ensures compliance with applicable laws and company policies, and attracts and retains qualified team members. The role is responsible for meeting or exceeding annual EBIT, sales budget, and inventory goals while fulfilling customers’ expectations for product supply and service. The Branch Manager oversees staffing, schedules, employee performance and development, sales and customer relationships, inventory, accounts receivable, expenses, and branch facilities and equipment. The manager also works at the parts counter weekly, prepares reports for the Area Manager and Operations Manager, and performs other duties as requested by a supervisor.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of experience in the heavy-duty truck parts industry.
At least 3 years of supervisory experience.
Valid driver’s license with a clean driving record.
Ability to handle normal stock, including lifting or carrying parts over 60 pounds up to 15% of the time; most lifting and carrying involves parts weighing 5 to 60 pounds.
OSHA-approved steel-toed safety shoes are required from the first day.
Skills include monitoring performance, judgment and decision-making, personnel-resource management, communication, active learning, time management, mathematics, critical thinking, and coordination.
Attributes include oral expression and comprehension, problem sensitivity, and deductive reasoning.

Nice To Haves

Associate’s degree in Business Administration preferred.

Responsibilities

Hire and supervise qualified employees across branch roles, including counter sales, warehouse, and delivery.
Review work during and after completion to ensure it is performed effectively.
Plan work schedules and assign duties to maintain adequate staffing and respond to changing workloads.
Communicate procedures and methods to employees and ensure they are followed and implemented in a timely manner.
Appraise and document employee performance regularly, establish improvement plans, and meet with each employee at least annually to discuss performance and goals.
Recommend performance-based pay increases, obtaining approval from the Area Manager and Operations Manager before discussing them with employees.
Enforce and follow company policies and procedures; counsel employees on work activities, personal growth, and career development.
Prepare reports for the Area Manager and Operations Manager, and report employee work-related injuries to the third-party administrator, Zurich.
Work the parts counter weekly to reinforce proper procedures and remain familiar with processes.
Ensure walk-in customers are greeted immediately and offered assistance within two minutes, and orders are filled with 100% accuracy.
Post inventory receipts and invoice sales daily; deposit cash receipts and process vendor invoices according to accounting instructions.
Approve expenses within budget limits.
Lead sales meetings at least monthly; review territory EBIT and sales revenue against plan, identify sales opportunities, and share successful practices.
Maintain a top-25 customer list, update and visit at least three customers each month to explore new business, and lead annual product-pricing strategy for each account.
Recommend inventory additions or deletions and update catalogues quarterly.
Review inventory reports weekly, correct negative quantities, and follow up on or cancel open invoices and purchase orders.
Review branch accounts-receivable aging weekly and coordinate collection efforts with the credit department.
Establish preventive-maintenance plans and daily inspections for equipment such as delivery trucks and forklifts.
Keep annual physical inventory variances at or below 2% of total inventory value.
Maintain the branch facility, including daily cleaning inside and outside, and restocking display areas and restrooms.
Ensure the telephone is answered by the third ring and associates answer in a uniform manner.