Branch Manager

Green Worldwide Shipping•Irving, TX

About The Position

The Branch Manager leads a local Green Worldwide Shipping team in delivering personal, innovative shipping solutions and best-in-class customer service. The role guides, trains, and develops employees while promoting Green’s culture and fundamentals. The Branch Manager is responsible for the branch’s commercial growth, business development, full profit and loss (P&L), performance, budget, and key performance indicators (KPIs), while coordinating with company teams and global partners to improve service, efficiency, and profitability. The position involves building relationships with vendors, customers, and employees; developing staff and succession plans; understanding the local market and Green’s services and technologies; contributing to sales and maintaining a personal book of business; and managing financial operations such as accounts receivable, file-level closing, profitability verification, and dispute resolution. The Branch Manager also works with the People Team, leadership, and Learning & Development on recruitment, retention, performance management, employee development, training, and client issues.

Requirements

Strong business acumen and the ability to grow and drive a branch forward commercially.
Bachelor’s degree in Business, Logistics and Supply Chain, Transportation, or a related field; an equivalent combination of education and work experience may be considered instead.
7–10 years of freight forwarding experience required.
7–10 years of supervisory experience required.
Seven years of supervisor experience required.
Seven years of freight forwarding experience required.
Seven years of P&L management experience required.
Seven years of financial acumen experience required.

Nice To Haves

Experience in sales or account management is encouraged.
Completion of an industry-related course is an asset.

Responsibilities

Build strong relationships with vendors, customers, and employees.
Delegate work to distribute workloads effectively and empower, challenge, and develop employees.
Coach employees and support their career advancement, development, and succession planning.
Promote open communication and encourage employees to present creative solutions to business problems.
Engage with the local talent pool to build a pipeline of future candidates.
Work with the People Team on employee turnover and retention, recruitment, performance management, and engagement.
Set and measure personal and professional development goals, conduct regular one-on-ones with direct reports, and ensure they do the same with their teams.
Manage hiring, training, development, coaching, counseling, evaluation, and discipline in a manner consistent with Green’s culture.
Develop in-depth knowledge of Green’s products and services and present them to clients to increase sales and customer satisfaction.
Understand the local market, including clients, prospective clients, and competitors.
Lead the team in delivering customer service and managing customer expectations and satisfaction.
Use Green’s technologies and understand their competitive advantages.
Work with the sales team to execute sales strategy, including personally building and maintaining a book of business.
Lead business development for the branch and, where applicable, across the company to increase profits and profit margins.
Own the branch’s full P&L and performance; take action to meet budget guidelines and defined KPIs.
Work with Green’s global partners to identify and close business opportunities and strengthen the company’s brand.
Lead by example through Green’s 34 fundamentals and participate in continuous improvement.
Collaborate across departments and branches to improve national-level efficiency and customer service.
Seek additional value creation and efficiencies for customers, including improving existing KPIs.
Manage change while minimizing adverse impacts on branch customers and employees.
Keep management informed of major branch developments.
Manage financially related activities, including accounts receivable, file-level closing, profitability verification, and dispute resolution.
Work with leadership and Learning & Development to facilitate training and address client issues to support product performance at the branch level.
Hold the branch and team members fiscally accountable and drive achievement of financial KPIs and budgets.
Perform other duties as assigned or initiated.

Benefits

Employee High Deductible Health Plan (HDHP), currently paid for 100% by Green.
$1,800 contributed to the employee HSA account for employees enrolled in the HDHP.
Employee dental coverage provided by Green.
Option to purchase disability insurance.
Paid life insurance, with an option to buy up additional coverage.
401(k) with company match.
Parental leave program.
Monthly recognition points that can be converted to gift cards.
Tuition reimbursement program.
Weekly fruit baskets in office locations.
A tree planted for every new employee through Trees.org.
Wellbeing program.
Training and development.