Branch Manager

PNC Bank•Massillon, OH

5d•Onsite

About The Position

As a Branch Manager in PNC's retail branch organization, you will lead all aspects of branch performance and help deliver a strong customer experience. The role is based in Massillon, Ohio, and is in-office. You will drive revenue and customer loyalty through consultative client interactions, use of PNC's branded sales process, and solutions that support customers' financial well-being. The role also collaborates with ecosystem partners and serves consumer and business households through business development and community involvement. You will build and manage a high-performing branch team by attracting, onboarding, coaching, and developing employees. You will oversee operational, human capital, reputational, and business risks; support regulatory compliance and established policies; and exercise sound judgment to mitigate sales-practice risk. The position requires the ability to serve as a Notary Public in the applicable state. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience.
Ability to serve as a Notary Public in the applicable state.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree is typically not required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision-making
People management
Proactive behavior
Results orientation
Branch banking services
Digital awareness
Effective communication
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omni-channel environment.
Collaborate with ecosystem partners and connect customers with PNC resources.
Use a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach consultative selling and customer engagement, including technology-enabled interactions.
Manage effective customer problem resolution and deliver a seamless customer experience.
Attract, onboard, coach, develop, acquire, and retain branch team members.
Manage employee performance so team members meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks.
Ensure compliance with regulatory guidelines and adherence to policies and procedures.
Use leadership, authority, and sound decision-making to mitigate sales-practice risk.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service