Branch Manager

T&A Supply Company•Richland, WA

7d•$32 - $37

About The Position

The Branch Manager leads the day-to-day operations, sales performance, and team development of a wholesale distribution branch. The role is responsible for operating efficiently, delivering an exceptional customer experience, and achieving sales and profitability goals while maintaining a safe and productive work environment. Reporting to the Territory Manager, the Branch Manager provides hands-on leadership to branch staff, drives local market growth, builds relationships with customers and vendors, and aligns branch activities with company policies, procedures, and strategic objectives. The position fosters a customer-focused culture, optimizes operational processes, and develops team members to support long-term business success. The stated schedule is Monday to Friday, 7:30 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent.
Prior experience developing and leading teams in a retail sales-oriented environment.
Excellent verbal and written communication skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to function effectively in a fast-paced, stressful environment.
Proficiency with Microsoft Office Suite or related software.

Nice To Haves

Five or more years of experience in the flooring industry in a wholesale distribution environment.
Proficient working knowledge of ERP and WMS systems.

Responsibilities

Communicate staffing needs to the Territory Management team to help ensure branch sales goals are met.
Participate in interviewing, hiring, and training new employees.
Partner with Territory Management and Human Resources to conduct timely, constructive performance reviews.
Train and retrain branch employees on sales and operational processes; communicate process changes and update QMS process documents, including work instructions and operating instructions.
Determine customer requirements and recommend products and solutions while increasing sales and average order size through stocking plans, cross-selling, up-selling, and add-on sales.
Generate new and repeat sales by providing product and technical information to customers in person and over the phone.
Maintain inventory levels in line with corporate objectives while ensuring adequate stock for customers.
Perform duties in accordance with QMS and selling policies, processes, and guidelines.
Ensure staff and customers follow QMS safety procedures for products and equipment.
Ensure compliance with company policies and QMS procedures.
Perform other assigned duties and responsibilities.

Benefits

Medical insurance through a Cigna Open Access Network plan, including Virtual Care and a company-funded Health Reimbursement Account.
Dental insurance, including preventive, basic, major, and orthodontia coverage for children up to age 19.
Vision insurance covering annual exams, glasses, and contacts.
Employer-paid basic life, AD&D, and short- and long-term disability coverage, with optional supplemental plans.
401(k) with employer match and Traditional and Roth options.
Paid time off, Extended Illness Bank, paid holidays, bereavement leave, and jury duty leave.
Optional accident, critical illness, and hospital indemnity coverage, and identity theft protection.
Employee Assistance Program offering free, confidential counseling and referral services 24/7.
Employee discount on personal-use flooring and installation products.
Referral bonus program.
Free financial education services and concierge-style benefits support.