Branch Manager
Family Resource Home Care•Everett, WA
•$80,169 - $90,000•Hybrid
About The Position
Family Resource Home Care is seeking a Branch Manager for their Snohomish, WA office. This role involves overseeing operations that provide assistive and personal care services to clients in their homes, supported by an award-winning team of caregivers. The Branch Manager will lead a dedicated team and make a meaningful impact in the community.
Requirements
- Bachelor’s degree (or extensive industry and management experience).
- 2-5 years of managing a team of 5 or more individuals.
- Strong customer service, communication, problem-solving, and attention to detail skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
Nice To Haves
- Experience in a home care and/or healthcare setting.
- Healthcare Management Degree.
Responsibilities
- Supervise and train branch administrative staff to ensure optimal performance.
- Act as the main point of contact for all HQ communications, including billing and payroll audits.
- Train branch staff on company policies and procedures to ensure compliance with all state and federal regulations.
- Conduct client intakes, assessments, care planning, and ongoing supervision as needed.
- Assist Staffing Supervisors with scheduling caregivers with clients.
- Perform periodic quality audits to ensure thorough documentation and follow-up.
- Strive to achieve high satisfaction levels among clients and employees.
- Work with office staff to address escalated client or caregiver issues.
- Ensure marketing strategies align with branch capacity and goals.
- Oversee operations that run 24/7, requiring occasional evenings and weekends.
- Conduct occasional visits to client homes, partner facilities, or conferences.
- Engage in ongoing community marketing efforts, which will require driving.
Benefits
- Unlimited PTO
- 11 Paid Holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription options
- Company-paid life insurance
- Company-paid AD&D insurance
- 401(k) Plan with company matching
- Health Savings Account
- Employee Assistance Program
- Company-provided computer and office setup
- Ongoing professional development opportunities (weekly training meetings, annual summits, continuous coaching)
- Bonus Program
- Operations Academy Training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
