Branch Manager

PNC•Phoenix, AZ

12d•Onsite

About The Position

The Branch Manager leads PNC’s Retail Banking branch in Phoenix, Arizona, and is responsible for planning and executing priorities to drive branch performance, revenue, customer loyalty, and a differentiated customer experience. The role uses consultative interactions to help customers achieve financial well-being and connects customers with PNC solutions across an omni-channel environment. The manager leads sales and business development, including acquiring consumer and business households, growing share of wallet, and building ecosystem partnerships. The role also oversees branch operations and risk, ensuring compliance with regulatory guidelines and established policies and procedures. The Branch Manager attracts, onboards, coaches, develops, and retains branch employees; sets expectations and manages performance; and fosters an inclusive workplace aligned with PNC values. This is an in-office role at the branch located at 702 E Union Hls Dr, Phoenix, AZ 85024. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically 5 or more years of related experience.
At least 2 years of previous supervisory experience.
Related experience or product knowledge to accomplish the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

Plan and execute priorities to drive branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Lead ecosystem partnerships and drive business banking results through business development and community involvement.
Coach employees in consultative selling to help customers achieve financial well-being.
Deliver a differentiated customer experience and coach the team in technology-enabled interactions and advice-oriented consultation.
Lead effective problem resolution and provide a seamless customer experience across channels.
Attract, onboard, retain, coach, and develop branch team members.
Set and manage employee performance and activity expectations.
Cultivate and support an inclusive workplace while modeling PNC values.
Manage operational, human capital, reputational, and business risks.
Mitigate sales practice risk and ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.