Branch Manager

PNC•Ocean City, NJ

6d•$77,138 - $128,563•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC, driving revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being. The role creates a differentiated customer experience in an omnichannel environment and collaborates with ecosystem partners. It is accountable for risk management and compliance, and for building a high-performing team through hiring, onboarding, coaching, and development. The manager uses PNC’s branded sales process to meet sales targets and grow revenue through customer acquisition and share-of-wallet growth among consumer and business households. Business banking results are driven primarily through business development and community involvement. The manager coaches consultative selling, supports technology-enabled customer interactions, and leads problem resolution to make banking easy and provide a seamless experience across PNC channels. The role is responsible for acquiring and retaining talent, developing branch employees, and managing performance and activity expectations. It also manages operational, human capital, reputational, and business risks; makes sound decisions to mitigate sales-practice risk; and ensures compliance with regulatory guidance and established policies and procedures. The position is based in Ocean City, New Jersey, and PNC describes itself as an in-office company.

Requirements

Typically requires 3 or more years of related experience; comparable education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and manage risks in support of PNC’s Enterprise Risk Management Framework.
Skills and competencies identified for the role include branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.
Preferred skills listed by PNC include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.

Nice To Haves

Preferred skills: accountability, banking, client counseling, customer experience (CX), customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Foundational understanding of balance sheets and income statements.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being.
Use PNC’s branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through collaboration with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach employees in consultative selling and customer engagement, including technology-enabled interactions.
Deliver a differentiated, seamless customer experience across channels and lead effective customer problem resolution.
Acquire and retain talent through onboarding, coaching, and development.
Manage employee performance and activity expectations, and prioritize talent development for branch team members.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risk; mitigate sales-practice risk; and ensure compliance with regulations, policies, and procedures.
Exercise sound decision-making and take ownership of results while enabling change and developing employees.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.