Branch Manager

Motor Services Hugo Stamp Inc•Jacksonville, FL

6d•$135,000 - $145,000

About The Position

MSHS Pacific Power Group is seeking an experienced, results-driven Branch Manager to oversee branch operations, lead and support employees, and ensure an exceptional customer experience. The role coordinates daily operations, manages branch performance, maintains operational standards, and supports the company's business objectives. The Branch Manager leads two direct-report managers and supports their oversight of approximately 15 additional employees. The position is based in Jacksonville, Florida, involves travel up to 10%, and offers a salary of $135,000–$145,000 per year based on experience, eligibility for an annual performance bonus, and relocation assistance. The successful candidate will help ensure efficient workflows, develop team capabilities, maintain regulatory compliance, and identify opportunities to improve operational effectiveness. This hands-on leadership role focuses on building strong teams, improving business processes, and driving branch success.

Requirements

At least 3 years of experience in branch management, operations management, or a supervisory leadership role.
Demonstrated experience leading, coaching, and developing employees.
Strong understanding of business operations, customer service, and operational management.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Strong organizational, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities, deadlines, and competing demands.
Strong attention to detail and commitment to accuracy, accountability, and confidentiality.

Nice To Haves

Bachelor's degree in Business Administration, Management, Operations, or a related field.
Experience with enterprise resource planning (ERP) systems, operational platforms, scheduling tools, and reporting dashboards.
Experience supporting internal or external audits, compliance activities, or regulatory processes.
Experience developing and implementing operational improvements and standardized business processes.
Leadership and team development skills.
Operational management and organizational skills.
Customer service and relationship management skills.
Analytical thinking and problem-solving skills.
Process improvement and strategic thinking.
Communication and interpersonal skills.
Accountability, integrity, and sound judgment.
Ability to adapt to changing business needs and priorities.

Responsibilities

Oversee and coordinate daily branch operations to ensure efficiency, productivity, and alignment with company objectives.
Provide leadership, coaching, and direction to branch employees, establishing clear expectations and accountability.
Lead and develop two direct-report managers, supporting their oversight of approximately 15 additional employees.
Coordinate staffing, scheduling, onboarding, training, and employee development activities.
Monitor branch performance, identify operational challenges, and implement solutions to improve productivity and service delivery.
Partner with regional leadership and corporate departments to support business goals and operational priorities.
Promote a customer-focused environment and ensure customer needs and service expectations are consistently met.
Support customer service initiatives, sales activities, and branch business development efforts.
Maintain effective communication with customers, employees, vendors, and internal stakeholders.
Resolve operational and customer service issues in a timely and professional manner.
Maintain accurate branch records, operational documentation, customer information, and compliance files.
Assist with monthly, quarterly, and annual reporting, including branch performance metrics, financial summaries, and operational reviews.
Monitor key performance indicators and identify opportunities for improvement.
Coordinate internal and external audit activities and ensure required documentation is available and accurate.
Ensure branch operations comply with company policies, regulatory requirements, and applicable industry standards.
Evaluate branch processes and recommend improvements to increase efficiency and effectiveness.
Identify opportunities to streamline workflows, improve reporting accuracy, and enhance operational visibility.
Support implementation of new systems, tools, and standardized operating procedures.
Collaborate with cross-functional teams to improve communication, coordination, and overall business performance.