Branch Manager

PNC•Massillon, OH

7d•$70,125 - $116,875•Onsite

About The Position

At PNC, the Branch Manager leads all aspects of branch performance within the retail branch organization. The role drives revenue and customer loyalty through consultative client interactions and solutions that support customers’ financial well-being, while creating a differentiated, easy banking experience across channels. The manager collaborates with ecosystem partners and is accountable for risk management and compliance. The position is based in Massillon, Ohio, and is performed in-office. The Branch Manager uses PNC’s branded sales process to achieve sales targets and customer loyalty. The role grows branch revenue by acquiring consumer and business households and increasing share of wallet, and drives business banking results through business development and community involvement. The manager coaches consultative selling and has a foundational understanding of balance sheets and income statements. The role leads delivery of a differentiated client experience, coaching employees to engage customers confidently in technology-enabled interactions and provide solutions and advice that support financial well-being. It leads effective problem resolution and connects customers with PNC resources to deliver a seamless omnichannel experience. The Branch Manager acquires and retains talent through effective onboarding, coaching, development, and ongoing performance management. The role ensures employees meet performance and activity expectations and cultivates an inclusive workplace. It also manages operational, human capital, reputational, and business risk; exercises sound judgment to mitigate sales-practice risk; and ensures compliance with regulatory guidelines and established policies and procedures. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Typically requires 3 or more years of related experience; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Appropriate knowledge, skills, and abilities for the role, including branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.
Foundational understanding of balance sheets and income statements.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions supporting financial well-being.
Use PNC’s branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition of consumer and business households and share-of-wallet growth, in collaboration with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach consultative selling to drive results and support customer financial well-being.
Manage delivery of a differentiated client experience, including technology-enabled interactions and effective problem resolution.
Connect customers with PNC resources to deliver a seamless omnichannel experience.
Acquire and retain talent through onboarding, coaching, and development.
Ensure employees achieve performance and activity expectations through ongoing performance management.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risk; use sound decision-making to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.