Branch Manager

World Finance • Sullivan, MO

11d • Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates business through customer outreach, referrals, networking, and community engagement; reviews, approves, and closes loans within company guidelines; manages collections; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, leads, trains, coaches, and develops employees, oversees branch operations, handles escalated customer concerns, and makes sound business decisions in support of branch success.

This is a performance-driven role with a stated salary range of $41,000 to $43,000, based on experience and location, plus performance-based bonus opportunities. Total compensation may increase with branch growth, tax production, portfolio performance, and achievement of business goals. World Finance describes opportunities for advancement, a promote-from-within culture, community involvement, and a focus on work-life balance. The company has operated since 1962 and reports having over 1,000 branches across 16 states.

Requirements

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance.
• Ability to obtain required insurance licensing.
• At least one year of management experience or successful completion of a management training program.
• Experience achieving sales, portfolio growth, or profitability goals.
• Experience making lending, collection, or customer account decisions.
• Experience managing delinquency, collections, or portfolio performance.
• Experience managing branch, store, or business operations.
• Experience leading and developing employees.
• Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
• Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
• Ability to independently perform required bank runs and transport deposits without relying on non-employees for transportation.
• Ability to perform computer work, handle documents, and communicate information effectively.
• Ability to communicate clearly and professionally in person, by phone, and electronically.
• Regular in-person attendance during scheduled work hours.

Nice To Haves

• Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

• Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
• Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
• Review, approve, and close loans within company guidelines.
• Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
• Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
• Oversee branch operations and ensure compliance with company policies and applicable laws.
• Handle escalated customer concerns and make sound business decisions that support branch success.
• Perform required bank runs, including transporting deposits.
• Maintain professional communication with customers and coworkers and may assist with general office upkeep.
• Travel locally to offsite locations and banks as required for business purposes.

Benefits

• Performance-based bonus opportunities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Career advancement opportunities, including consideration for District Manager and other leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED