Branch Manager

Republic Electric Co•Springfield, MO

81d•Onsite

About The Position

At Republic & T.F. Ehrhart, it’s our greatest Joy to take care of our customers and our team. Our third-generation business has grown to be a leading wholesale distributor of electrical energy management, heating, air conditioning, hydronic and sign support systems. Through our winning culture and one growing team working together to serve our customers; Republic and T.F. Ehrhart teams deliver the best products to our customers in Iowa, Illinois, Wisconsin and Missouri. If you’re looking for a company that has a strong and colorful history, allows you to focus on your family and find purpose in what you do every day, join our team today and start building your career with an industry leader. Our current Branch Manager is growing into a new role so we have an opening for Branch Manager of our Springfield, MO branch. As a Branch Manager at Republic & T.F. Ehrhart, you will own daily operations of the branch and team to ensure that all operational functions are completely performed, outstanding customer service is provided to internal and external customers, and ensure compliance with all policies and procedures. Each branch Manager owns the financial performance of their branch and is responsible for warehouse operations, delivery services, inventory, training, safety, building security & maintenance and sales management. This position reports directly to the Vice President of Operations.

Requirements

Bachelor’s Degree in a business discipline (e.g., Business Management, Marketing, Accounting, Sales, Entrepreneurship) is preferred, or equivalent experience.
3-5 years of related work experience in HVAC or electrical distribution.
Strong problem-solving abilities.
Excellent customer service skills.
Excellent written and verbal communication skills.
Demonstrated proficiency in Microsoft products (Word, Excel, PowerPoint, Outlook/Teams).
Excellent teamwork/collaborative aptitude, with the ability to work independently and be a self-starter.
Demonstrated leadership skills using ability to galvanize and use influence skills to drive action and change.

Responsibilities

Overall Branch Management: Responsible for the financial performance of the branch, overseeing and managing budgets, inventory, customer sales, and operating expenses.
Maintain good relationships with key accounts and identify top customers.
Work cross-functionally with purchasing to manage inventory turns and scrutinize new stock additions.
Collaborate with other Branch Managers and departments to serve customers, transfer inventory, reduce expenses, deploy training, and fill gaps.
Hold weekly staff meetings and monthly meetings with key partners (sales, inside sales, purchasing, HR, IT, Accounting) to implement company objectives.
Ensure compliance with all operational and personnel policies and procedures, and enforce safety policies and operational best practices.
Ensure buildings and employees are safe, well-maintained, and secure. Oversee and schedule maintenance services for branch facilities, equipment, and vehicles, including working with the Fleet Manager for accurate Driver Records and DOT maintenance.
Warehouse Operations & Delivery Services: Own all warehouse operational processes including receiving, transfers, inventory control, order picking, packing, quality assurance, and delivery.
Act as the point of escalation for product returns, defective inventory, and warranty claims, working cross-functionally to resolve issues.
Manage inventory accuracy through cycle counts and reconciliation processes.
Ensure proper handling, storage, and rotation of HVAC materials and equipment.
Establish and manage all delivery operations, including scheduling drivers, trucks, and routes.
Plan and optimize delivery routes for efficiency and service reliability.
Coordinate LTL shipments for large-order deliveries.
Ensure compliance with DOT regulations and company fleet safety standards.
Verify completion of driver pre-trip inspections and required documentation.
Monitor driver logs, mileage reporting, and operational records.
Coordinate annual vehicle inspections, preventative maintenance, and repairs.
Address delivery issues, delays, or service failures.
Promote safe driving practices and accountability among drivers.
Sales Support: Ensure the brand promise of providing products, technical knowledge, customer service, and fast response times is delivered.
Support the sales function to ensure promises made by the sales team are kept.
Work cross-functionally to schedule customer training events at the branch monthly.
Collaborate with sales teams to host monthly open house/counter days to promote Republic and a timely product of the month, working with Marketing for awareness.
Maintain branch showrooms, ensuring they are established, equipped, and clean. Rotate showroom products for seasonality to promote impulse purchases.
Work with the Crib Program Manager to ensure crib specialists fulfill orders to standards and support new crib account establishments.
Promote exceptional customer service through the counter team for timely customer interaction and problem resolution.
Assist in ticket writing, taking orders over the phone, and assisting walk-in customers as needed.
Guide and coach counter staff through complex order situations to ensure customer satisfaction and work cross-functionally to resolve issues.
Utilize inventory and order entry functions in the company’s ERP system, and assist others with research and troubleshooting.
Supervisor Responsibility: Recruit, hire, train, and develop employees for the branch.
Monitor ongoing schedules and time off requests to ensure adequate branch coverage.
Assess employee training and development needs and schedule opportunities for growth.
Complete performance reviews on the required cadence and offer coaching and feedback as needed.