Branch Manager

World Finance • Appleton, WI

7d • $45,000 - $55,000 • Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates business through customer outreach, referrals, and community engagement; evaluates and approves lending decisions; oversees collections; and ensures compliance with company policies and regulatory requirements. The Branch Manager recruits, develops, and leads a high-performing team while maintaining efficient branch operations and strong customer relationships.

The position is office-based and involves regular in-person attendance during scheduled work hours. Occasional extended hours, weekend work, and local travel to offsite locations and banks may be required based on business needs. Compensation is $45,000 to $55,000 based on experience and location, plus performance-based bonus opportunities.

World Finance has operated since 1962 and provides personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states and describes its culture as focused on career advancement, promotion from within, community involvement, performance-based earnings, and work-life balance.

Requirements

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance.
• Ability to obtain required insurance licensing.
• At least one year of management experience or successful completion of a management training program.
• Experience achieving sales, portfolio growth, or profitability goals.
• Experience making lending, collection, or customer account decisions.
• Experience managing delinquency, collections, or portfolio performance.
• Experience managing branch, store, or business operations.
• Experience leading and developing employees.
• Ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
• Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
• Ability to communicate clearly and professionally in person, by phone, and electronically.
• Ability to perform computer work, handle documents, and manage shifting priorities and deadlines.

Nice To Haves

• Experience in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments, including team leadership, customer portfolio growth, delinquency management, lending or credit decisions, new business generation, and achievement of sales and profitability goals.

Responsibilities

• Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
• Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
• Review, approve, and close loans within company guidelines.
• Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
• Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
• Oversee branch operations and ensure compliance with company policies and applicable laws.
• Handle escalated customer concerns and make sound business decisions that support branch success.
• Perform required bank runs, including transporting deposits, without relying on non-employees for transportation.
• May assist with general office upkeep to maintain a professional environment.

Benefits

• Performance-based bonus opportunities.
• Career advancement opportunities, including consideration for District Manager and other leadership roles.
• Promotion-from-within culture.
• Major medical, dental, vision, life insurance, long-term disability, and free mental health support.
• 401(k) with company match.
• Paid holidays and vacation time.
• Paid volunteer time.
• Predictable schedules with a focus on time outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED