Branch Manager

Mariner Finance • Waynesboro, VA

13d • Onsite

About The Position

The Branch Manager leads branch lending and customer-service operations, manages staff and branch performance, and helps customers find loan solutions suited to their needs. The role includes exercising lending authority, managing existing accounts, controlling branch records and expenses, building community relationships, and ensuring company policies and procedures are followed. The position is based at the assigned branch, where the employee must be physically present except in a company-determined emergency.

The schedule is Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday hours are required seasonally and as business needs require. The company may change the schedule to address business needs, and hours depend on the business hours of the time zone served.

The role requires frequent sitting for extended periods, reaching, operating computer and phone systems, and talking or hearing. The employee occasionally moves about and may need to lift or move up to 20 pounds. Close vision and the ability to adjust focus are required.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in a field such as business, accounting, finance, administration, or economics, or qualifying military rank (such as E-4, W-1, or O-1 and above). Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered by the branch.
• Must perform work-related tasks at the assigned branch location except in a company-determined emergency.

Nice To Haves

• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority, and apply product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to achieve branch sales and delinquency goals.
• Coach branch staff regularly with actionable feedback to support branch goals, reduce turnover, and foster a positive branch environment.
• Prepare and submit reports on branch activity and growth as needed.
• Develop business by networking with local establishments, including retail and automobile businesses, and building community relationships.
• Implement internal branch auditing procedures to control negotiable items and company records held at the branch.
• Approve policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve customer obstacles related to products, services, or policies using problem-solving skills.
• Monitor and approve monthly expenses in accordance with the annual business plan and ensure policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract and interview prospective candidates and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to stay informed about current trends and changes.
• Perform additional duties as needed to maintain consistent customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Full-time employees receive a benefits package in addition to monetary compensation; details are available on the company benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager