Branch Manager

Rentix Solutions•Phoenix, AZ

7d•$100,000 - $150,000•Onsite

About The Position

The Branch Manager oversees the branch’s overall performance, including daily operations, profitability, customer service, employee leadership, facility management, and business growth. The role provides strategic leadership to help the branch meet financial goals while maintaining a safe, productive, and customer-focused environment. The Branch Manager manages branch operations and financial performance, including budgeting, expenses, and Profit & Loss (P&L). The role monitors equipment inventory and fleet utilization, maintains a clean and compliant facility, and ensures adherence to Rentix Solutions policies, procedures, and safety standards. The manager also drives revenue growth, develops customer relationships, partners with the sales team, and supports local sales and marketing initiatives. The Branch Manager recruits, trains, develops, and supervises employees; supports a culture of safety, accountability, teamwork, and customer satisfaction; and ensures appropriate staffing. The role analyzes performance metrics, implements strategies to meet operational and financial goals, and resolves escalated customer concerns. Travel is approximately 25%–40% based on business needs; the job details also state travel may be up to 50%.

Requirements

5+ years of management experience in equipment rental, construction equipment, heavy equipment, industrial services, or a related industry.
Demonstrated experience managing branch operations and Profit & Loss (P&L).
Strong leadership, communication, customer service, and organizational skills.
Proficiency with Microsoft Office and business management software.
Valid driver's license and ability to travel as business needs require.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Manage all aspects of daily branch operations.
Oversee branch financial performance, including profitability, budgeting, and expense management.
Monitor equipment inventory and fleet utilization to maximize availability and operational efficiency.
Ensure compliance with company policies, procedures, and safety standards.
Maintain a clean, organized, and compliant facility.
Drive revenue growth by building and maintaining strong customer relationships.
Partner with the sales team to identify business opportunities and increase market share.
Develop local marketing and sales initiatives to support branch growth.
Provide rental solutions that meet customer needs while delivering exceptional service.
Recruit, train, develop, and supervise branch employees.
Foster a positive culture focused on safety, accountability, teamwork, and customer satisfaction.
Conduct performance evaluations, coaching, and employee development.
Ensure appropriate staffing levels to support business needs.
Manage branch Profit & Loss (P&L) performance.
Control expenses while maximizing branch profitability.
Analyze branch performance metrics and implement strategies to achieve operational and financial goals.
Ensure exceptional customer service across all customer touchpoints.
Resolve escalated customer concerns in a timely and professional manner.
Build long-term customer relationships through reliable service and support.