Branch Manager

Lansing Building Products • East Haven, CT

7d

About The Position

The Branch Manager at Lansing Building Products is the primary decision-maker, communicator, and culture-creator in their market. The role drives progress toward the execution of Lansing’s strategy and achievement of its long-term goals, and leads change management when company initiatives are implemented. The Branch Manager embodies Lansing’s Purpose, Mission, and True Blue behaviors; builds and maintains a high-performing team; drives operational and sales excellence; and runs a profitable branch.

The Branch Manager leads day-to-day branch functions directly and through branch leaders and associates. The role oversees the associate and customer experiences, develops employees, builds vendor and stakeholder relationships, promotes clear communication and continuous improvement, and serves as a lead salesperson by maintaining and developing customer relationships. The Branch Manager reports to the Regional Manager. Direct reports include the Branch Operations Manager at all locations, Outside Sales Representatives at most locations, and Outside Sales Trainees at select locations.

Requirements

• Unwavering commitment to high ethical standards and integrity.
• Track record of being optimistic, motivating, competitive, and resilient.
• Capability, potential, and willingness to grow in people leadership and talent development.
• Outstanding communication, social, and listening skills, including willingness to give direct feedback to associates at all levels.
• Prior business-to-business sales experience, high sales aptitude, and willingness to cultivate new business, not just manage existing business.
• Ability to work independently and collaboratively, including across business functions.

Nice To Haves

• Prior people management experience.
• Innovative mindset and willingness to analyze lessons learned and challenge the status quo.

Responsibilities

• Lead the day-to-day functions of the branch, directly and through engagement with the Branch Operations Manager, Warehouse Manager, Outside Sales Representatives, and other branch associates.
• Oversee all facets of the associate experience, including hiring, onboarding, training, development, performance management, advancement, and separations.
• Oversee all facets of the customer experience, including creating “wow” moments, building valuable partnerships, following operational policies and procedures, and using customer feedback and audit findings to improve.
• Build and sustain relationships with key vendors and other stakeholders, including initiating and leading quarterly strategic vendor planning meetings.
• Coach and develop branch personnel, including regular ride-alongs with Outside Sales Representatives and Outside Sales Trainees and dedicated check-ins with the Branch Operations Manager.
• Conduct weekly sales, management, and all-associate branch meetings, as well as other group meetings as needed, to promote communication, alignment, execution, and continuous improvement.
• Work effectively with the Regional Manager, Home Office support personnel, and senior leadership.
• Serve as a lead salesperson for the branch by regularly spending time away from the branch to strengthen existing customer relationships and develop new ones.
• Drive execution of Lansing’s strategy and achievement of its long-term goals.
• Lead change management when implementing company initiatives.

Benefits

• Competitive base salary with uncapped bonus opportunity based on branch gross sales, branch net profit, and delivery on team and operational expectations.
• Company car with gas card and insurance coverage.
• Cell phone, laptop, and tablet.
• Eligibility to qualify for an annual sales incentive trip.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed