Branch Manager

Homans Associates • Manchester, NH

11d • Onsite

About The Position

Homans Associates, a subsidiary of Watsco, Inc., is seeking a Branch Manager for its Manchester, NH location. This role is responsible for the day-to-day operations of the sales center and requires a demonstrated ability to thrive in a team-oriented, customer-focused environment. Strong computer, communication, and interpersonal skills are essential. The primary goal of the Branch Manager is to grow sales and profitability within their branch. There is no relocation assistance for this position.

Requirements

• High School diploma required.
• Ability to work well in a fast-paced retail store environment.
• At least 3-5 years HVAC industry knowledge/experience.
• Strong computer skills are essential, computer proficiency with Microsoft applications.
• Heightened focus on providing excellent customer service.
• Proven leadership and coaching abilities.
• Must be sales driven with the ability to lead and motivate sales and operational staff.
• Strong commitment to EH&S rules and procedures.

Nice To Haves

• College degree preferred.
• Prior Forklift certification preferred.

Responsibilities

• Manage daily store operations and achieve established sales and profitability goals as prescribed by Regional Leadership.
• Implement and maintain the highest level of customer service in the industry.
• Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for useful feedback from dealers regarding customer service efforts.
• Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor Counter Sales Associates.
• Maintain inventory accuracy and ensure all company assets are protected from theft or damage.
• Assign employees to other duties as required including organizing shelves and displays of merchandise, cleaning areas to enhance sales/access to products.
• Full compliance with all SOX key controls.
• Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED