Branch Manager - UniFirst

UniFirst•Jackson, MI

19h

About The Position

The Branch Manager leads Service and Administration, reporting to the Division Director of Operations. The role is responsible for coordinating branch functions and partnering closely with the plant to provide reliable, high-quality service and a strong customer experience. This hands-on leadership position drives branch performance, accountability, team development, and customer loyalty while supporting UniFirst’s evolving business needs. The manager oversees operational and financial performance, including revenue, profitability, costs, margins, and budgets. The role also builds and develops teams, maintains effective processes and workflows, and champions a safe workplace. The position combines strategic planning with day-to-day execution and calls for customer-focused, collaborative leadership. UniFirst describes itself as an international garment services company with more than 14,000 Team Partners serving 300,000 business customer locations across the U.S., Canada, and Europe. The company reports a value of $2.4 billion and an 80-year history.

Requirements

At least 5 years of progressive leadership experience, ideally in operations, sales, or service environments.
Valid driver’s license and ability to meet DOT physical qualifications.
Ability to understand and manage financial statements and use them in decision-making.
Ability to write reports and business correspondence and present information to internal teams and customers.
Proficiency with basic math and data analysis, including percentages, ratios, and budgeting.
Strong problem-solving skills, including gathering data, assessing situations, and developing solutions.
Collaborative mindset and passion for creating a positive team culture.
Servant-minded leadership, strategic thinking, customer-first orientation, people development, and results-driven business acumen.

Nice To Haves

Bachelor’s degree from a four-year college or university; relevant experience within UniFirst or the industry may substitute.

Responsibilities

Drive revenue and profitability by developing new business, retaining customers, and optimizing service across locations.
Ensure consistent service quality, reliability, and responsiveness to strengthen customer loyalty.
Guide Route Service and Office Administration and align their work toward shared goals.
Partner with the plant to align production and service and deliver operational plans and on-time solutions.
Manage branch revenue, costs, margins, and budgets.
Maintain clear processes, organized workflows, and accountability for efficient day-to-day operations.
Hire, train, recognize, and develop team members.
Create and uphold a safety-first workplace and reinforce safety standards and compliance.
Address customer and internal challenges with empathy and urgency.
Embrace innovation and drive changes that support the company, customers, and business needs.
Seek ways to improve service, strengthen customer relationships, and position UniFirst as a preferred partner.