Branch Manager

JAS Worldwide • El Paso, TX

84d • Hybrid

About The Position

The Branch Manager is responsible for overseeing and managing end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor all financial matters and support sales staff as needed.

Requirements

• Demonstrated strategic thinking and planning skills, with the ability to translate strategy into actionable operational plans and drive execution.
• Proven leadership and people management experience, including recruitment, training and development, coaching, conflict resolution, and performance management.
• Strong interpersonal and communication skills, with the ability to communicate effectively in both open and confidential settings.
• Sound decision-making capabilities with a high level of accountability and ownership.
• Results-driven with a strong customer-focused mindset.
• Ability to collaborate cross-functionally and coordinate resources across teams and organizational boundaries.
• Serves as a role model aligned with JAS corporate values.
• Highly organized with strong time management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and general computer applications.
• Detail-oriented with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Self-motivated and capable of working both independently and as part of a team.
• Minimum of five (5) years of managerial experience.
• Minimum of ten (10) years of experience within the freight forwarding industry.
• Strong financial acumen, experience managing P&L.
• Experience across air, ocean, and supply chain/logistics operations.
• Knowledge of market dynamics, competitors, trends, and challenges within the freight forwarding industry.

Nice To Haves

• Bachelor’s degree preferred.
• Experience with CargoWise is a plus.
• Additional international language skills are a plus.

Responsibilities

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions, increase sales and decrease costs.
• Optimize staffing productivity to assume best use of all resources.
• Responsible for strong growth within designated geographical area and maximal utilization of business potential.
• Continuously strive for high productivity, competitive efficiency and best quality.
• Fully adhere to all defined ISO (International Organization for Standardization) policies and standards and to local law.
• Responsible for P&L including activities in the field of accounting, financial controlling and strategic planning.
• Prepare yearly local budget including investments and staffing.
• Develop and expand customer relationships together with sales.
• Responsible for implementation and maintenance of standardized processes, structures and systems according to corporate guidelines.
• Responsible for management of all personnel and HR matters including staff training and planning in cooperation with Human Resources (HR).
• Ensure company's Code of Conduct is fully enforced and followed by employees.
• Accompany Sales calls as needed.
• Financial Management: AR (Accounts Receivable), AP (Accounts Payable) and FSL (Forward Stocking Location).
• Operations Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager