Branch Manager- White Bear Lake, MN

Huntington National Bank•White Bear Lake, MN

1d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching colleagues on processes, achieving budgeted production goals, acquiring consumer and business customers, initiating referrals to bank partners, deepening customer relationships, and driving business development through a consistent calling program. The manager also oversees branch performance, staffing, customer service, community relationships, and compliance with operational, security, risk, and regulatory policies.

Requirements

High school diploma or GED and at least 1 year of experience in a goal-driven retail sales leadership role, or a bachelor's degree.
Provide fingerprints as required by NMLS regulations and meet additional background-check requirements.
Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.

Nice To Haves

Bachelor's degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Excellent verbal and written communication skills.
Comfort with technology such as mobile and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Participate actively in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand and lead branch sales, service, operations, and financial performance.
Perform other duties as assigned.