Branch Manager - Twin Peaks

PNC•Longmont, CO

11d•$90,750 - $151,250•Onsite

About The Position

PNC is hiring a Branch Manager for its retail banking organization, based at the Twin Peaks branch in Longmont, Colorado. This is an in-office role. The manager oversees branch priorities and performance, grows revenue and customer loyalty through consultative customer interactions, and delivers an easy, differentiated experience across channels. The role also leads relationships with ecosystem partners and manages risk and compliance in a complex business environment. The Branch Manager leads sales execution, acquisition and growth of consumer and business relationships, business development, and community involvement. They coach employees in consultative selling and technology-enabled customer interactions, resolve customer issues, and connect customers with PNC services. The manager attracts, onboards, coaches, develops, and retains team members; manages performance; and fosters an inclusive workplace. They also oversee operational, human capital, reputational, and business risk and ensure compliance with regulatory guidance and company policies. The position typically requires 5 or more years of related experience and at least 2 years of supervisory experience. A degree is not required; comparable combinations of education, certifications, and experience may be considered. The role requires the ability to serve as a Notary Public in the applicable state. Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Typically 5 or more years of related experience or product knowledge.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results orientation
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process and achieve sales targets and customer loyalty goals.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Lead ecosystem partnerships and drive business banking results through business development and community involvement.
Coach employees in consultative selling to achieve results and support customers’ financial well-being.
Deliver a differentiated customer experience through technology-enabled interactions, advice, solutions, effective problem resolution, and coordination across channels.
Attract, onboard, retain, coach, and develop branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks.
Use sound judgment to mitigate sales practice risk and ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service